Answers to Frequently asked Questions on Art and Vintage Store Website
How do I track my order?
Once your order has been shipped, you will directly receive an e-mail with a tracking number.
In some cases, due to our free International shipping policy, tracking may not be available.
Regardless of whether a tracking code is available for your order, we do offer a 100% satisfaction guarantee.
That means no risk, we got you completely covered.
When can I expect my order to dispatch?
If your item is in stock in our workshop, please allow 1-3 business days to process your order once payment is received and cleared.
Otherwise it will be 3-5 days via ePacket.
The vintage artworks will be sent in sturdy cardboard tubes.
Please note during high volume sale periods or new range releases there may be minor delays.
We do appreciate your patience during this time and will inform you if necessary!
Please note there is no dispatch on weekends.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
How does the free shipping work?
Free shipping is on select items only and on orders over the threshold seen in the top bar on the home page.
On orders under the threshold there are 2 flat shipping prices only.
Depending on your location, please allow 24-35 days for your order to arrive. It's often much sooner!
We source products from all over the world to bring you epic offers and the lowest prices.
This means sometimes you have to wait a little longer to get your order but it's always worth it!
Please do not panic if it does not show up immediately, it's on its way :)
Free Shipping is included already with many products.
Please get in touch if you need your item sooner and we will take care of you!
What if I want to return an item?
No worries, returns are easy!
Simply get in touch for a returns number and send your item to us for fast processing. We'll get you a replacement or refund in a snap!
You get a full 30 days to return your item after delivery to us.
If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you every cent.
We insist that you love everything you buy from us.
If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
Positive reviews do matter so please get in touch first and we'll sort any issues out between us.