Free shipping on purchases over $59 so you can enjoy shopping with us!
Here are some common questions below:
WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- All products are shipped on demand (meaning we make them as our orders come in).
- We will confirm your order & notify you by email when your items have been shipped.
HOW DOES THE FREE SHIPPING WORK?
Free shipping automatically happens on purchases over the value of $59
Purchases that don't qualify for free shipping are subject to a flat $10 fee.
WHEN WILL I RECEIVE MY ITEM(S)?
For all Free or Standard Shipping orders please allow up to 24-35 days delivery time.
Priority Expedited Shipping orders is available & customers should ask for special rates.
For all International Shipping, please allow up to maximum 4 weeks for delivery time, it's always sooner!
DO YOU SHIP INTERNATIONALLY?
We do offer international shipping. Please ask for special rates.
HOWEVER PLEASE BE AWARE….
Orders shipped outside of the Europe may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be fulfilled by the recipient; Art & Vintage Store has no control over these charges, nor can Art & Vintage Store predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
WHERE ARE MY ITEMS COMING FROM?
Although our main office is located in Ireland, some of our specialty items are sourced from other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
WHY DON'T I SEE MY TRACKING INFO?
It’s not uncommon for NO tracking information to show until your package has been scanned in by the European or US carriers. It might remain “blank” for up to a week after you receive your tracking link.
WRONG ADDRESS DISCLAIMER!
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
HOW IS EXPEDITED SHIPPING HANDLED?
These items are shipped in 5-7 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout.